TERMS & CONDITIONS
Refund policy
At Rock N Roll, we sell products with customer satisfaction on our minds, and we back that up with our policies.
When you approach us for a return, believe us we will be more than happy to help you. Because it’s a great opportunity for us to show you our honesty and transparency, isn’t it? We will also get your feedback to improve our product and services. When you don’t like something, we encourage you to return it. We advise you to go ahead and ask for a refund/exchange. When we arrange returns, we may lose some money, but it’s totally ok. Because we will earn your precious trust.
Cancellation
In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.
For cancellation write to us at rajatagg234@gmail.com with your order number. or call us our helpline number.
Return
The return claim has to be made within 24 hours of receiving the product in order to be eligible for a refund. The product must be in the original packaging, unused, and undamaged in any way. The item must also be returned within a specified time period, which may vary depending on the item and the reason for the return. The return claim would be accepted after due inspection of the product.
-Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
-Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. or we send the new item as per your requirement, we adjust your amount if the price of product not same. Our return policy allows for a one-time exchange of a product for a different size or color, subject to availability. If the customer wishes to exchange the product for a different item, they may be able to do so depending on our current inventory.
If a customer requests a replacement item and we send it to them, but they decide not to accept the replacement item, the cost of the return courier will be deducted from the customer's refund amount. This deduction covers the cost of shipping the replacement item to the customer and the cost of returning it to our warehouse.
-Does not like
We make the best products at a reasonable price and give free shipping of your products. If you do not like the style, fabric, or product In that situation, the customer is responsible to return the product to our company at our address. And also they follow our instructions.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Sometime tax amount will not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For cash on delivery payments, We will require your bank account number or UPI ID's and a telephonic verification to issue a refund. It may take up to 7 business days.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Sales item are not returnable and also on more than two item only one will possible to returnable. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Note: Personalized products aren’t eligible for Return or Exchange. Only damaged, defective and mismatched products will returnable.
To start a return, you can contact us at rajatagg234@gmail.com or +91 9971211910. We'll schedule a time with you and instruct how to return or exchange. our shipping partner to pick up the item if possible otherwise you have to send the item on our address. we’ll instruct you how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at rajatagg234@gmail.com Or Call us : +91 9971211910
In case you're not Getting Satisfied with Customer Support Team Write to Our Country Head at rajatagg234@gmail.com
Disclaimer
1. The Shades May Vary Slightly From The Colors Displayed On Your Screen.
2. There Might Be Slight Color Variation Due To Lightings & Flash While Photo Shoot.